The Customer Experience Masterclass – how to make your customer experience world class and increase your revenue

14th November 2019 09:30 - 10:15

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Mac Eddy

insight6 is one of the UK’s leading Customer Experience businesses, who provide valuable analysis, customer/staff feedback and training to help ambitious business owners and managers who often say they have a good business and good people, but they get:

• Frustrated as the team are not always delivering to the standards set
• Concerned as you need to retain and gain more customers
• Anxious as face to face, phone interactions and web enquires are handled well with existing and potential customers, but they are missing out on revenue as opportunities are lost

During the session Mac will provide you with insight into what they see day to day, which allows YOU to go away with ideas and thoughts on how to make improvements to your business.